Last updated: 26 June 2026
These Terms & Conditions explain the basis on which you may use this website and request or receive services from LRS Services. They apply unless a written quotation, contract or service agreement says otherwise.
About LRS Services
LRS Services provides heating, plumbing, gas, oil, LPG, water, landlord compliance and maintenance services across Kent and surrounding areas. We can be contacted by email at info@lrsservices.co.uk, by mobile on 07768 363902, or by writing to LRS Services, Old School House, Seven Mile Lane, East Peckham, Tonbridge, Kent, TN12 5ND.
Website Use
The information on this website is provided for general guidance only. We try to keep it accurate and up to date, but it should not be treated as technical, safety or legal advice for your specific property or circumstances.
You must not misuse this website, attempt to gain unauthorised access, introduce malicious code, scrape content in a disruptive way, or use the site for unlawful purposes.
Services Covered
Our services may include gas services, oil services, heating services, general plumbing, water services, LPG work, landlord and compliance services, service packages, maintenance plans, caravan and mobile home services, chalet services and off-grid property support. Availability depends on location, engineer availability, site conditions, safety considerations and the scope of work required.
Enquiries, Quotes And Bookings
Submitting an enquiry through the website, by email or by phone does not create a confirmed booking. A booking is only confirmed when we accept it and agree the appointment or work with you.
Quotes and estimates are based on the information available at the time. They may change if the scope changes, if hidden issues are discovered, if additional parts or labour are required, if site access is different from expected, or if supplier prices change before acceptance.
Where a written quote is provided, it should set out the work included, any assumptions, exclusions, materials, labour, estimated timescales and payment terms. Please check the quote carefully before accepting it.
Appointments, Access And Safety
You are responsible for providing safe and reasonable access to the property, work area, services, appliances, controls, meters, tanks, stopcocks and any other relevant areas. You should ensure that an authorised adult is present where needed and that we are told about any known hazards, access restrictions, parking restrictions, vulnerable occupants, pets, asbestos risks or other relevant site conditions.
We may refuse, pause or rearrange work if we believe conditions are unsafe, access is unsuitable, required permissions are missing, or continuing would breach regulations or good practice.
Emergency And Call-Out Work
Emergency and call-out services are subject to availability, location, safe access and engineer capacity. Response times are not guaranteed unless confirmed in writing. Call-out charges, labour charges, materials and out-of-hours rates may apply and will be explained where practical.
Customer Responsibilities
You must provide accurate information, confirm that you have permission for the work to be carried out, and tell us about any relevant property history, faults, previous works, warranties or safety concerns. If you are a tenant, landlord, managing agent or holiday property owner, you must make sure the correct permissions and access arrangements are in place.
Regulated And Compliance Work
Where applicable, work will be carried out by appropriately qualified engineers and in line with relevant safety requirements, including Gas Safe, OFTEC, WRAS and other applicable standards or regulations. Certification or compliance paperwork will be provided where required for the specific work undertaken.
Some works may require landlord, freeholder, insurer, planning, building control, manufacturer, utility provider or other third-party permission. Unless agreed otherwise in writing, you are responsible for obtaining those permissions.
Prices And Payment
Prices are as set out in your quote, estimate, invoice or service plan. Additional work, parts, materials, parking, access equipment, waste disposal, emergency attendance or out-of-hours work may be charged separately where applicable.
Invoices must be paid by the due date shown on the invoice. We may require a deposit, payment on completion, staged payments, or payment before materials are ordered. Late payments may lead to recovery action and may incur interest or reasonable recovery costs where permitted by law.
Changes, Extra Work And Hidden Issues
If extra work is needed, we will explain the issue and any likely additional cost where practical before proceeding. In urgent safety situations, we may need to take reasonable steps to make the situation safe before a full quote can be provided.
We are not responsible for pre-existing defects, hidden damage, poor previous workmanship, inaccessible services, manufacturer faults, or issues that could not reasonably have been identified before work started.
Cancellations
If you need to cancel or rearrange an appointment, please contact us as soon as possible. Reasonable charges may apply where an appointment is missed, access is not available, materials have already been ordered, or work has already started.
If you are a consumer and enter into a distance or off-premises contract, you may have cancellation rights under UK consumer law. If you ask us to begin urgent or agreed work during a cancellation period, you may need to pay for work completed and materials supplied up to the point of cancellation. Some emergency, bespoke or fully completed services may be treated differently under the regulations.
Workmanship, Materials And Warranties
We aim to carry out work with reasonable care and skill. Manufacturer warranties for appliances, parts and materials are provided by the manufacturer and may be subject to their own terms, servicing requirements and registration conditions. Any workmanship guarantee or service plan benefit will be as set out in writing.
Service Plans And Maintenance Packages
Any service package or maintenance plan is subject to the specific scope, price, exclusions, visit frequency and cancellation terms agreed with you. Plans may include annual servicing, inspections, priority availability, discounted labour or selected maintenance benefits depending on the package chosen.
Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.
Subject to that, we are not responsible for losses that were not reasonably foreseeable, losses caused by inaccurate information provided to us, delays outside our reasonable control, loss of profit or business losses, pre-existing defects, or damage caused by faults in systems, appliances or materials we did not supply or install.
Third-Party Links
This website may link to third-party websites or social media platforms. We are not responsible for the content, accuracy, security or privacy practices of third-party sites.
Intellectual Property
The text, images, design, branding and other content on this website belong to LRS Services, its licensors or its website provider unless stated otherwise. You may view and print pages for personal reference, but you must not copy, reproduce or reuse website content for commercial purposes without permission.
Complaints
If you are unhappy with any work or service, please contact us as soon as possible using the details above. We will review the issue and aim to resolve it fairly and promptly.
Changes To These Terms
We may update these Terms & Conditions from time to time. The latest version will be posted on this page with an updated date.
Governing Law
These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply.