Last updated: 26 June 2026
This Privacy & Cookie Policy explains how LRS Services collects, uses, stores and protects personal information when you use this website, contact us, request a quote, book a service, or use our heating and plumbing services.
Who We Are
LRS Services provides professional heating, plumbing, gas, oil, LPG, water, compliance and maintenance services across Kent and surrounding areas. For data protection purposes, LRS Services is the controller of the personal information we collect.
You can contact us by email at info@lrsservices.co.uk, by mobile on 07768 363902, or by writing to LRS Services, Old School House, Seven Mile Lane, East Peckham, Tonbridge, Kent, TN12 5ND.
Information We Collect
We may collect and use the following types of information:
- Contact details such as your name, email address, phone number and address.
- Information you send through our contact form, by email, by phone, or through social media.
- Details about the service you need, your property, appointments, quotes, work carried out, invoices, certificates and maintenance records.
- Technical website information such as IP address, browser type, device information, pages viewed, approximate location and cookie choices.
- Reviews, testimonials, images or feedback where you choose to provide them and give us permission to use them.
How We Use Your Information
We use personal information to:
- Respond to enquiries and provide quotes.
- Arrange appointments, call-outs, surveys, servicing and installation work.
- Deliver gas, oil, plumbing, heating, LPG, water, landlord compliance and maintenance services.
- Issue invoices, certificates, service records and compliance documentation.
- Keep accurate customer, accounting, tax, warranty and safety records.
- Improve, secure and maintain this website.
- Send service-related updates where needed, and marketing only where we have a lawful basis or your consent.
Our Lawful Bases
Under UK data protection law, we rely on one or more of the following lawful bases: contract or pre-contract steps, legitimate interests, legal obligation, and consent. For example, we may need your details to provide a quote or complete work, we may keep records for accounting and safety compliance, and we rely on consent for optional cookies where required.
Contact Forms And Email
Our contact form is used to collect enquiry details so we can respond. Form submissions may include your name, email address and message. Please do not send sensitive personal information through the website unless it is necessary for your enquiry.
Cookies
Cookies are small files stored on your device. We use a cookie banner so you can accept, decline or manage optional cookies. Your consent choice is remembered using the cookie named otterblocks_cookie_consent. The default consent period is 180 days.
This website may use the following cookie categories:
- Essential cookies: required for security, website operation, form handling, account/admin functionality where applicable, and remembering your cookie choice. These are always on.
- Preference cookies: remember choices you make, such as display or shopping preferences, where enabled.
- Analytics cookies: help us understand visits and improve the website, where enabled and accepted.
- Marketing cookies: help show relevant promotions and measure campaign performance, where enabled and accepted.
If analytics or marketing cookies are declined or withdrawn, the website is configured to clear common analytics and marketing cookies where present, including patterns such as _ga, _ga_*, _gid, _gat, _fbp, _fbc and _gcl_*.
You can change your cookie choices using the cookie settings button on the website. You can also block or delete cookies in your browser settings, although some essential website features may not work properly without them.
Who We Share Information With
We do not sell personal information. We may share information with trusted service providers where necessary, including website hosting providers, WordPress and form service providers, email providers, professional advisers, accounting or payment providers, and suppliers or subcontractors involved in providing our services. We may also share information with regulators, authorities, insurers, Gas Safe, OFTEC, WRAS or similar bodies where required by law, safety, certification or compliance obligations.
Third-Party Websites And Social Media
This website may link to third-party websites and social media platforms, including Facebook and Instagram. Those platforms have their own privacy and cookie policies. We are not responsible for how third-party websites process your information after you leave our site.
How Long We Keep Information
We keep personal information only for as long as needed. Enquiry information is kept for as long as necessary to respond and manage follow-up. Customer, job, invoice, compliance and certification records may normally be kept for up to seven years, or longer where required for tax, accounting, warranty, insurance, safety or legal reasons. Cookie consent records are normally stored for 180 days unless you update your choice sooner.
Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure. No website or email system can be guaranteed to be completely secure, so please take care when sending information online.
International Transfers
Some website, email, analytics or technology providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be used, such as recognised transfer mechanisms or contractual protections.
Your Rights
You may have the right to request access to your personal information, ask us to correct it, request deletion, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent. To exercise your rights, contact us at info@lrsservices.co.uk.
You also have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk or call 0303 123 1113.
Changes To This Policy
We may update this Privacy & Cookie Policy from time to time. The latest version will be posted on this page with an updated date.